Service Level Agreements For Microsoft Online Services (Sla)

Service Level Agreements For Microsoft Online Services (Sla)

Downtime is defined as some period during which end-users cannot see the presence status, perform instant messaging conversations, or initiate online meetings managed by 21Vianet. This service is based on the technology that Microsoft has granted to 21Vianet. For more information, see Office 365, which is operated by 21Vianet. There is no specific ALS for the “phone system” and related PSTN services such as Auto-waiting cloud and call queues. Microsoft does not report Microsoft Teams hours of operation or interrupt Office 365 hours of service. However, they report here publicly on the lifespan of Office 365 as a whole. Assuming you access a service provided by an external third party, www.interlink.com/ Microsoft offers a service credit ALS for an ALS of 99.9 per month, which equates to a downtime of up to 43 minutes 49.7 seconds per month before it is injured. This corresponds to most other Office 365 services that also offer ALS with 99.9%. Microsoft provides service credits when service availability is covered by the Microsoft Team service, which is run by Microsoft, and Microsoft offers customers a service level agreement.

The service level agreement provides service credits when Microsoft falls under its ALS. We support our commitment to achieving and maintaining service levels for each service. If we do not reach and maintain service levels for each service, as described in the service level agreement, you may be entitled to a credit on a portion of your monthly service charge. To learn more about our service level agreements for services, download the Service Level Agreement for Microsoft Online Services. You`ll find information on the system`s operating hours as well as information on security, data protection and compliance on Office 365`s transparent operations. If customers also have direct routing, they must consider ALS when routing directly and the PSTN carrier to get a complete picture of ALS for their users. These services would not be provided by Microsoft. Service credits are your only exclusive and exclusive remedy for performance or availability issues for service-related services, in accordance with the Microsoft Agreement and the SLA ACCORD.

The service credits granted in one month of billing for a given service or service resource do not exceed your monthly service charge for that service or service resource, if any, during the billing month. Microsoft Team also offers a special ALS for call and audio conferencing plans. These are Microsoft`s PSTN carrier services. Microsoft offers a 99.9% uptime service guarantee for Office 365. Uptime is the time a cloud service is available to the user, resulting in about 8 hours of downtime per year. Of course, this applies to Office 365, which is why downtimes are calculated for all Office 365 users, and since Office 365 consists of many individual services, each service may be below these averages and have no real impact on the agency`s overall percentage of operating time.

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