Odoo Service Level Agreement

Odoo Service Level Agreement

The priority level for a given task is determined based on the impact of the problem and the emergency reported by the client. For our contract customers, we use the following matrix to reach a priority level: Odoo online is known for its simplicity and instance configuration. Inside a flash, Odoo Online goes through the Odoo subscription, because it is an Odoo SaaS platform based in the cloud system. SaaS is synonymous with Software as a Service, which refers to the cloud-based system, which is available to all users as a software service. By subscribe with a license fee, the user gets full access to the online software for a regular interval. Our server team always has the server integrity and power tools that are run on the server. We do a weekly health and performance review to ensure that the client reaches optimal levels. If necessary, we work with the customer on what we believe will improve the health and performance of the servers. Odoo.sh platform is managed by Odoo SA. The service level agreement and data backup processes and centers are identical to Odoo Online.

All Ports Cities servers run hardened Ubuntu/Linux distributions with current security patches. Facilities are ad hoc and minimal to limit the number of services that may contain vulnerabilities (z.B no PHP/MySQL battery). Few trusted port city engineers have the sharing to manage servers remotely – and access is only possible via pairs of SSH keys (password authentication is not allowed). As an Odoo expert, we first understand your business needs, then tailor our Odoo services accordingly. Firewalls increase safety and prevent certain disasters if properly configured. With this service, our administrators set up and maintain a firewall routing perimeter for the server concerned. Odoo-Instances hosted on erponline.vn benefit at all times from the following service This security is provided at the network level and includes secure network configurations, frequent network scanners and general knowledge of maintaining a secure network. The replication of the database on different servers depends on the level of server management you have chosen.

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